Privacy Policy

Golden Palace Banquet Hall (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our
customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information
when you visit our website or interact with us online.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a) Personal Information

Personal information is information that can identify you. We may collect personal information such as:

• Name
• Email address
• Phone number
• Event, banquet, reservation, or catering inquiry details
• Any information you voluntarily submit through forms or email communications

b) Non-Personal Information

We may automatically collect non-identifying information such as:

• Browser type and version
• Device type
• Pages visited and time spent on our site
• Referring websites
• General location information (e.g., city/region) derived from your IP address

This information is used only for analytics and website improvement purposes.

2. Use of Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies and
similar technologies to collect and analyze information about how visitors use our website.

• The information collected is used to understand website traffic, usage patterns, and improve user experience.
• Google may process and store data on servers located outside of Canada.

Learn more about how Google handles data:
Google Privacy Policy.

You can opt out of Google Analytics tracking by adjusting your browser settings, blocking cookies, or using Google’s opt-out
browser add-on (where available).

3. How We Use Your Information

We use information collected for the following purposes:

• Responding to inquiries, reservations, banquet requests, and customer service messages
• Providing follow-up communications related to your request
• Improving our website, services, and customer experience
• Website analytics and performance monitoring
• Complying with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties. Any information provided on our
website is used only for the purpose of serving customers and operating our business.

4. Sharing of Information

We may share personal information only in the following limited circumstances:

• Service Providers: with vendors who help us operate our website or manage communications (e.g., website hosting
  and email tools), under confidentiality obligations.
• Legal Requirements: when required by law, regulation, court order, or legal process.
• Protection: to protect our rights, property, and safety, or the rights, property, and safety of others.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Improve site functionality and performance
• Understand visitor interactions and usage
• Enhance your browsing experience

You can choose to disable cookies through your browser settings; however, doing so may affect certain website features.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
When no longer required, information is securely deleted or anonymized.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access,
disclosure, alteration, or destruction.

While we work to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights (Canada)

In Canada, privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) may apply.
Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Withdraw consent for certain uses of your information (subject to legal or contractual restrictions)

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Please review their privacy policies before providing personal information.

10. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us